# Senior Manager, Customer Care at Vector Solutions | News & Press

- Company: Vector Solutions | News & Press
- What the company does: Prepare your people and stay in compliance using industry-specific training, operational readiness, workforce management, and risk management solutions. Backed by Insight and Norwest.
- Company website: https://www.vectorsolutions.com/
- Type: Startups
- Level: Senior
- Location: Bloomington, IN
- Work setup: Remote
- Pay: $85K to $95K base salary per year (USD)
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://jobs.ashbyhq.com/vectorsolutions/fc9b030a-b4ae-43c2-9781-f821c4ea4ee5?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/vector-solutions-news-and-press-senior-manager-customer-care/

## About the role

Lead the Customer Care team across multiple products by providing ongoing service to customers, including state and federal customers. Serve as the escalation point for complex or high-impact customer issues, ensuring timely resolution and clear communication. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Minimum of 6 years of progressive experience in customer care, customer support, or customer operations roles
- Ability to obtain and maintain federal security clearance, as required by customer contracts
- Ability to manage team members who work across different products
- Experience leading customer care teams and managing day-to-day support operations
- Experience supporting state, federal, or other regulated public-sector customers preferred
- Ability to manage and improve performance using service metrics and KPIs

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/vector-solutions-news-and-press-senior-manager-customer-care/