# Customer AI & Automation Engineer at Vectra

- Company: Vectra
- What the company does: Vectra AI delivers AI-native security and observability across network, identity, cloud, SaaS, and AI environments to reduce exposure, accelerate response, and strengthen cyber resilience. Backed by Accel.
- Company website: http://www.vectra.ai
- Type: Startups (AI role)
- Level: Mid level
- Location: Texas
- Work setup: On-site
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://www.vectra.ai/about/jobs?gh_jid=8338009&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/vectra-customer-ai-and-automation-engineer/

## About the role

The role supports Technical Account Managers (TAMs), Sales Engineers (SEs) responsible for post-sales account management, Professional Services (PS), Technical Support, and broader Digital Success initiatives. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Build and maintain customer lifecycle workflows across HubSpot, Salesforce, Pendo, and connected customer systems
- Design and operationalize AI agents for journey operations, signal detection, next-best-action recommendations, support guidance, and customer insight
- Translate requirements from Lifecycle Strategy, Customer Success, Support, SE, Product, Enablement, and Marketing into scalable automation and orchestration logic
- Technical Account Management: Automate account health preparation, technical success plan updates, recurring health checks, action tracking, and customer review preparation
- SE post-sales account management: Support technical account oversight, deployment and adoption reviews, product utilization analysis, technical risk identification, and follow- through on customer actions
- Professional Services: Streamline onboarding, deployment planning, readiness checks, project updates, and delivery documentation

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/vectra-customer-ai-and-automation-engineer/