# Sr Support Engineer at Vectra

- Company: Vectra
- What the company does: Backed by Accel.
- Company website: http://www.vectra.ai
- Type: Startups (AI role)
- Level: Senior
- Location: California City, California, United States
- Work setup: On-site
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://www.vectra.ai/about/jobs?gh_jid=8171247
- Page: https://www.1752.vc/careers/jobs/vectra-sr-support-engineer/

## About the role

For this role you should be a leading Sr Support Engineer, experienced in technical support of complex technologies in challenging global environments. As part of the Support team you will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of their support interactions. You are likely to already be an expert in your field, the individual your colleagues come to for assistance and the individual that customers ask for when they're in difficult situations.

## What they're looking for

- Strong experience supporting an international customer base
- At least 7 years working in a technical support and/or escalation engineer role
- Experience in diagnosis and resolution of complex customer issues
- Expertise in Linux-based systems, their management, operation and application stacks
- Good understanding of current security technologies and risks
- Excellent understanding of TCP/IP network protocol suite including packet capture analysis

Tags: Customer Support