# Founding Customer Success Lead at Vela

- Company: Vela (YC W26)
- What the company does: AI Recruiting Coordinator for Executive Search. Backed by Y Combinator.
- Company website: https://tryvela.ai
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco, CA, US
- Work setup: On-site
- Pay: $100K to $160K base salary per year (USD)
- Posted: 2026-10-04
- Apply by: 2026-11-18
- Apply: https://www.ycombinator.com/companies/vela/jobs/eMkJlvY-founding-customer-success-lead?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/vela-founding-customer-success-lead/

## About the role

Adoption. Stay close to partners, recruiters, researchers, and coordinators. Understand what's preventing usage, run useful check-ins, and help teams build habits that stick. We expect you to fly out to them and host in-person events very frequently. Experience with executive search, recruiting software, B2B SaaS, or AI products is a strong plus. What matters most is your ability to learn quickly, earn trust, and deliver. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You have around 2–3+ years in customer success, implementation, account management, or a similarly hands-on customer-facing role. Strong experience in recruiting operations is also relevant
- You've personally owned customer onboarding or adoption and can point to the results. You know how to move a rollout forward when people are busy and priorities change
- You communicate clearly. You can lead a call with a firm owner, teach a new user, write a concise recap, and handle a difficult conversation calmly
- You're organized and dependable. You track open issues, owners, and deadlines, and follow through without needing to be chased
- You learn products deeply. You're comfortable investigating configurations, permissions, and workflows, and explaining what you find to both customers and engineers
- You care about doing the work well. When something isn't working, you investigate, take responsibility for the next step, and keep going until it's resolved

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/vela-founding-customer-success-lead/