# Customer Success Manager at Veritus

- Company: Veritus
- What the company does: Compliant AI agents for the consumer lending industry. Backed by Y Combinator.
- Company website: https://www.veritus.com
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Pay: $120K to $180K base salary per year (USD)
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://jobs.ashbyhq.com/veritus/006e1f3c-e8c5-484c-a6fa-cb07b0b88606?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/veritus-customer-success-manager-growth/

## About the role

You'll be the main point of contact for a book of our Growth customers — collection agencies, lenders and fintechs — from kickoff through go-live, renewal and expansion. Internally, you're the bridge to our Forward Deployed Engineers (FDEs), who build and tune each customer's agents. You turn customer asks into clear requests for the team, and turn build updates back into plain language for the customer. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years in a customer-facing role at a tech company (customer success, account management, implementation or support) or in lending or collections operations (at a lender, servicer, agency or fintech)
- Hands-on experience rolling out automation, AI or contact-center technology to an operations team — and judging whether it's actually working
- Excellent written communication: your recaps, emails and tickets are short, specific and impossible to misread
- Excellent verbal communication: you can run a call with an agency owner, simplify a technical concept for a non-technical customer, and hold a firm position politely
- Maturity and sound judgment: you own mistakes, deliver bad news early, and flag problems before the customer notices them
- Comfort managing many accounts and moving parts at once, with a structured way to prioritize what matters today

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/veritus-customer-success-manager-growth/