# Lead Product Manager, Intercom Calling at Verkada

- Company: Verkada
- What the company does: Modern, cloud-managed security cameras, access control, and smart building solutions in a single, fully integrated security system. Free 30-day trial. Easy setup. Backed by General Catalyst, Lightspeed and Sequoia.
- Company website: https://www.verkada.com/
- Type: Startups
- Level: Senior
- Location: San Mateo, CA United States
- Work setup: On-site
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://job-boards.greenhouse.io/verkada/jobs/5273995007?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/verkada-lead-product-manager-intercom-calling/

## About the role

Intercom is one of the fastest-growing and most-loved product lines at Verkada, in a $1B+ market we've only begun to tap. At its core, the intercom connects people with the businesses and organizations they're visiting through a call. Whether you need to get into a building, drop off a package, ask about store hours or get help in an emergency, the intercom is how you reach a person who can help. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Define the roadmap for our signaling and media paths, across first- and third-party and online and offline pipelines
- Deliver a consistent answering experience on every endpoint: iOS, Android, web browsers, PSTN and VoIP
- Track the metrics that matter: ring rate, connection success rate, dropped calls and audio/video quality (load time, latency, packet loss, jitter, MOS)
- Address failure modes on real-world networks, including weak cellular links, restrictive enterprise firewalls and NAT traversal
- Manage relationships with subprocessors and technology partners, including corporate phone and communications platforms
- Add intelligence to routing based on audio and video triggers, building state (such as after hours or lockdown), schedules and staff availability

Tags: Product Management

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/verkada-lead-product-manager-intercom-calling/