# Researcher, Customer Experience at Verkada

- Company: Verkada
- What the company does: Modern, cloud-managed security cameras, access control, and smart building solutions in a single, fully integrated security system. Free 30-day trial. Easy setup. Backed by General Catalyst, Lightspeed and Sequoia.
- Company website: https://www.verkada.com/
- Type: Startups
- Level: Mid level
- Location: San Mateo, CA United States
- Work setup: On-site
- Posted: 2026-10-19
- Apply by: 2026-12-03
- Apply: https://job-boards.greenhouse.io/verkada/jobs/5267002007?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/verkada-researcher-customer-experience-2/

## About the role

We are looking for a brilliant, highly curious Customer Experience Researcher who moves at startup speed to join our Design team and help us scale our customer research footprint across our physical security and smart hardware product lines. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- High Aptitude & Curiosity: A couple of years of UX/Product research experience is preferred, immense curiosity, and a growth mindset matter just as much. We want someone eager to adapt to our fast-paced environment
- Operational Hustle: You are comfortable rolling up your sleeves to handle the logistics of research—from writing screeners to target customers and managing outreach and scheduling
- Executive Presence: You are highly articulate, confident, and comfortable commanding a room or leading a Zoom call with enterprise decision-makers and executives
- Cross-Functional Collaboration: You thrive on human connection. You prefer deep, qualitative interviews over monitoring anonymous usability metrics
- Hardware Willingness: You don't need prior hardware or industrial design experience, but you must be excited to dive into the physical world of IoT, connected devices, and physical security

Tags: UI & UX

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/verkada-researcher-customer-experience-2/