# Technical Support Engineer at Very Good Security

- Company: Very Good Security
- What the company does: Integrate VGS into your technology stack to streamline payment tokenization, with our comprehensive card management platform, network token solutions, account updater, and card attribute management tools. Backed by a16z.
- Company website: https://www.verygoodsecurity.com
- Type: Startups
- Level: Mid level
- Location: United States
- Work setup: Remote
- Pay: $80K to $120K base salary per year (USD)
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://jobs.lever.co/verygoodsecurity/85144384-c5e1-4297-82b5-1b876b47ad9c
- Page: https://www.1752.vc/careers/jobs/very-good-security-technical-support-engineer/

## About the role

The majority of this role is hands-on technical work: debugging, troubleshooting network and integration issues, onboarding new customers, and resolving tickets.

## What they're looking for

- 5+ years in Technical Support, Solutions Engineering, Technical Account Management, or Technical Project Management — with at least some of it in a senior or lead capacity
- Experience owning customer-facing incident or maintenance communication. You will be writing status page updates, incident notices, and escalation emails. You understand the difference between transparency and alarm
- Autonomy. You are comfortable deciding and then reporting, rather than checking first. You'll have a few hours of overlap with your manager each day and spend the rest of your shift as the main decision-maker
- Strong command of HTTP, REST APIs, and proxies
- Independent network debugging — DNS, TCP/IP, routing, connectivity, TLS/SSL handshakes. Be ready to describe a specific problem you diagnosed and how you narrowed it down
- English at C1 or above, written and spoken. You'll be writing text that customers and executives read, under time pressure

Tags: Customer Support