# Technical Customer Support L2 at Veryfi, Inc.

- Company: Veryfi, Inc. (YC W17)
- What the company does: Document AI. One API Call. Backed by Y Combinator.
- Company website: https://www.veryfi.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: CO / MX / BR / Remote (CO; MX; BR)
- Work setup: Remote
- Pay: $30K to $45K base salary per year (USD)
- Posted: 2025-07-25
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/veryfi-inc/jobs/vquMgAk-technical-customer-support-l2
- Page: https://www.1752.vc/careers/jobs/veryfi-inc-technical-customer-support-l2/

## About the role

Join Veryfi as a Support Specialist for our Y Combinator-backed platform and become the first point of contact for all technical support inquiries. This dynamic role combines customer support with technical problem-solving responsibilities. The ideal candidate will thrive in our fast-paced startup environment, demonstrate strong technical aptitude, and maintain exceptional customer service standards while managing multiple support channels.

## What they're looking for

- 3+ years in B2B technical support L2
- Hands-on debugging of REST APIs, webhooks, or integrations, with tools you can name
- Enough comfort with Python/Node.js snippets and JSON to spot what's broken (no production code required)
- A track record of writing clear technical docs or KB articles
- The habit of handing off a problem with the steps to reproduce it already attached
- 3+ years in B2B SaaS technical support

Tags: Support