# Senior Manager, Customer Success at Vesta

- Company: Vesta
- What the company does: Vesta is the AI-native mortgage LOS where your people and AI agents work loans together, automating operations from application to funding. Backed by a16z.
- Company website: https://www.vesta.com
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $160K to $195K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://jobs.ashbyhq.com/vesta/1f031efa-f56d-4657-9cef-ef4db08f9a1b
- Page: https://www.1752.vc/careers/jobs/vesta-senior-manager-customer-success/

## About the role

Vesta is hiring our first Customer Success team member to own and define the post-implementation customer experience. This is a foundational, high-impact role responsible for ensuring our customers realize meaningful, measurable value from Vesta long after go-live.

## What they're looking for

- You think in terms of outcomes, not activities. You care about measurable impact and can clearly articulate the value your product delivers
- You are comfortable partnering with senior stakeholders and can build trust with operators, executives, and cross-functional leaders alike
- You’re calm under pressure and effective at coordinating internal teams when challenges arise, serving as a structured and accountable escalation point
- You are highly organized and process-oriented, with the ability to build playbooks and systems from scratch
- You can balance proactive strategic engagement with reactive issue management without losing momentum
- You are collaborative by default — able to partner closely with Sales on renewals, with Product on feedback loops, and with Implementation on smooth customer transitions

Tags: Implementations