# Associate, Employer Services at Vestwell

- Company: Vestwell
- What the company does: Power workplace retirement and savings on one modern platform—401(k)s, education, and emergency savings with payroll sync across 190+ providers. Backed by Lightspeed.
- Company website: https://vestwell.com/
- Type: Startups
- Level: Associate
- Location: New York, NY | Austin, TX | King of Prussia, PA | Scottsdale, AZ
- Work setup: On-site
- Pay: $55K to $70K base salary per year (USD)
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://job-boards.greenhouse.io/vestwell/jobs/7997232003
- Page: https://www.1752.vc/careers/jobs/vestwell-associate-employer-services/

## About the role

We are seeking an energetic and reliable professional to join our team as an Employer Services Associate. Successful candidates will be responsible for working directly with our Clients by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary.

## What they're looking for

- Manage client expectations to avoid any disconnects with process and timing standard
- Collaborate across all internal teams in order to resolve any client issues and be the voice between our internal teams and our client to manage resolution, feedback, and satisfaction
- Share data-driven insights with our product teams to improve our platform and planning roadmap
- Lead and/or attend scheduled client conference calls to provide plan status and updates on remediation of any client issues
- Being the friendly, knowledgeable first point of contact for inbound inquiries
- Conducting appropriate and timely follow up to ensure the highest level of service

Tags: Employer Services