# Manager, Saver Services at Vestwell

- Company: Vestwell
- What the company does: Power workplace retirement and savings on one modern platform—401(k)s, education, and emergency savings with payroll sync across 190+ providers. Backed by Lightspeed.
- Company website: https://vestwell.com/
- Type: Startups
- Level: Senior
- Location: Austin, TX | Scottsdale, AZ
- Work setup: On-site
- Pay: $80K to $90K base salary per year (USD)
- Posted: 2026-10-21
- Apply by: 2026-12-05
- Apply: https://job-boards.greenhouse.io/vestwell/jobs/8039192003?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/vestwell-manager-saver-services/

## About the role

As a Manager, Saver Services , you will lead a hybrid team of onshore and offshore service associates who provide front-line support to our clients via email, chat, and phone. This role is crucial in ensuring an exceptional customer experience by maintaining high service standards, coaching team members, and driving continuous improvement. You will collaborate with cross-functional teams, including product and operations, to enhance service delivery and identify process efficiencies. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Ensure timely, accurate, and empathetic responses to inbound client inquiries via email, chat, and phone
- Oversee the processing of plan documents, distribution requests, and other service-related tasks
- Monitor and enhance quality control processes to ensure adherence to company and regulatory standards
- Handle escalations and complex client issues with a focus on resolution and retention
- 3+ years of experience in customer service, client support, or operations, with at least 1-2 years in a leadership or management role
- Strong communication skills—both verbal and written—with the ability to coach others in effective client interactions

Tags: Saver Services

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/vestwell-manager-saver-services/