# Senior Associate, Employer Services at Vestwell

- Company: Vestwell
- What the company does: Power workplace retirement and savings on one modern platform—401(k)s, education, and emergency savings with payroll sync across 190+ providers. Backed by Lightspeed.
- Company website: https://vestwell.com/
- Type: Startups
- Level: Senior
- Location: New York, NY | Austin, TX | King of Prussia, PA | Scottsdale, AZ
- Work setup: On-site
- Pay: $60K to $80K base salary per year (USD)
- Posted: 2026-07-18
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/vestwell/jobs/7807481003
- Page: https://www.1752.vc/careers/jobs/vestwell-senior-associate-employer-services/

## About the role

We are seeking an energetic and reliable professional to join our team as an Employer Services Senior Associate. Successful candidates will be responsible for working directly with our Plan Sponsors by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary.

## What they're looking for

- Assist with a book of business consisting of advisors and sponsors to ensure their servicing needs are being met and assist with administration issues
- Help manage client expectations to avoid any disconnects with process and timing standards
- Collaborate across all internal teams in order to resolve any client issues and be the voice between our internal teams and our client to manage resolution, feedback, and satisfaction
- Identify and resolve one-touch tickets at point of initial contact by utilizing available online tools
- Provide detailed, accurate and timely responses to client email inquiries
- Share data-driven insights with our product teams to improve our platform and planning roadmap

Tags: Employer Services