# Senior Associate, Platform Support for Strategic Accounts at Vestwell

- Company: Vestwell
- What the company does: Power workplace retirement and savings on one modern platform—401(k)s, education, and emergency savings with payroll sync across 190+ providers. Backed by Lightspeed.
- Company website: https://vestwell.com/
- Type: Startups
- Level: Senior
- Location: New York, NY | Austin, TX | King of Prussia, PA | Scottsdale, AZ
- Work setup: On-site
- Pay: $70K to $80K base salary per year (USD)
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://job-boards.greenhouse.io/vestwell/jobs/8197825003?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/vestwell-senior-associate-platform-support-for-strategic-accounts/

## About the role

Serve as the primary point of contact for Level 2 service escalations originating from client servicing teams when issues cannot be resolved within their internal operations. Take ownership of escalated items from intake through resolution, ensuring issues are investigated thoroughly and completed accurately. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor’s degree or equivalent professional experience
- 2–4 years of retirement industry experience preferred
- Experience supporting retirement plan servicing or administration platforms
- Ability to manage complex issues and coordinate across multiple teams
- Strong organizational and time-management skills
- Excellent written and verbal communication skills

Tags: Employer Services

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/vestwell-senior-associate-platform-support-for-strategic-accounts/