# Customer Support Agent at Via

- Company: Via
- What the company does: Name your Price for a Hotel Room Exclusively from Via.com in India,Book Domestic Flights in India,Guaranteed cheap flights in India. Backed by Peak XV.
- Company website: https://www.viaworld.in/
- Type: Startups
- Level: Mid level
- Location: Baton Rogue, LA
- Work setup: On-site
- Posted: 2026-08-07
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/via/jobs/8692280002
- Page: https://www.1752.vc/careers/jobs/via-customer-support-agent/

## About the role

As a Customer Support Agent at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.

## What they're looking for

- Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
- Tech savvy, able to learn new software and adapt to changes
- An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone
- Calm under pressure and able to think on your feet — no prior call center experience required, what matters is a willingness to learn and a commitment to great service
- Proactive, Observant, and keen to improve: if something’s not working, you come up with a better way while being able to anticipate and prevent problems before they start
- An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Tags: Field Operations