# Dispatch Lead at Via

- Company: Via
- What the company does: Name your Price for a Hotel Room Exclusively from Via.com in India,Book Domestic Flights in India,Guaranteed cheap flights in India. Backed by Peak XV.
- Company website: https://www.viaworld.in/
- Type: Startups
- Level: Senior
- Location: Park City, UT
- Work setup: On-site
- Pay: $55K to $68K base salary per year (USD)
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://job-boards.greenhouse.io/via/jobs/8790932002
- Page: https://www.1752.vc/careers/jobs/via-dispatch-lead/

## About the role

As a Dispatch Lead, you will lead a large frontline operations team responsible for both customer support and real-time dispatching functions. You'll own the performance of your team, ensuring every customer and driver interaction is handled with empathy and efficiency while maintaining operational excellence across our service.

## What they're looking for

- 3+ years of people management experience leading frontline operations, customer support, dispatch, call-center, logistics / transportation, or similarly fast-paced teams
- Proven ability to coach, develop, and hold team members accountable while creating an engaged and positive team culture
- A strong operator who can effectively manage competing priorities, make decisions quickly, and remain calm under pressure
- Customer-focused and empathetic, with a commitment to delivering exceptional service experiences
- Comfortable owning operational outcomes and taking accountability for team performance
- Tech-savvy and comfortable learning new systems, tools, and technologies quickly

Tags: Field Operations