# Director of Support at Virtuous Management

- Company: Virtuous Management
- What the company does: Virtuous Software is a Customer Relationship Management (CRM) software solution that helps charities raise more money. Its platform aims to help organizations build better relationships with donors and streamline their fundraising efforts. Backed by Praxis.
- Company website: https://virtuouscrm.com
- Type: Startups
- Level: Principal and up
- Location: Phoenix, AZ
- Work setup: On-site
- Posted: 2026-08-24
- Apply by: 2026-10-14
- Apply: https://jobs.ashbyhq.com/virtuous/9ff52b3d-f6ce-4006-992d-b624161c42c0
- Page: https://www.1752.vc/careers/jobs/virtuous-management-director-of-support/

## About the role

We're hiring a Director of Support to own a 23-person global support organization across three manager led teams aligned directly to our core Product and Engineering functions. You'll scale and refine the tooling, operational processes, and performance metrics as the team enters its next phase of growth.

## What they're looking for

- 7+ years leading technical or customer support functions in B2B SaaS, with direct experience managing managers (not just individual contributors) across a team of 20+
- A track record of scaling a support org through a period of fast growth
- Deep, hands-on Zendesk experience: administration and Explore reporting, not just using it as an agent
- A track record of building or maturing a support metrics framework. You can look at what a team tracks today and tell them what's missing
- Strong pattern recognition with ticket and escalation data. You find the systemic issue behind a cluster of hard cases, and you can teach that instinct to your managers
- Comfortable working directly with customers, not just managing through others

Tags: Customer Success