# Technical Support Specialist- Tier 1 at Virtuous Management

- Company: Virtuous Management
- What the company does: Virtuous Software is a Customer Relationship Management (CRM) software solution that helps charities raise more money. Its platform aims to help organizations build better relationships with donors and streamline their fundraising efforts. Backed by Praxis.
- Company website: https://virtuouscrm.com
- Type: Startups
- Level: Mid level
- Location: Phoenix, AZ
- Work setup: On-site
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://jobs.ashbyhq.com/virtuous/61807329-56bc-4df6-94f4-b09fbb473ff2
- Page: https://www.1752.vc/careers/jobs/virtuous-management-technical-support-specialist-tier-1/

## About the role

As a Technical Support Specialist at Virtuous, you will be part of our Tier 1 team providing exceptional customer service and support to our customers. Employing a proactive and engaged method, you'll be responsible for taking a hands-on role at the forefront, addressing customer issues through email-based tickets and promptly responding to incoming calls.

## What they're looking for

- 2+ years B2B SaaS Technical Support experience
- Experience with CRM systems
- Former use of a ticketing system such as Zendesk, Intercom, Freshdesk, etc
- Must have an analytical mindset and ability to troubleshoot/test use cases and issues in software
- Ability to manage workload based on changing priorities
- Clear and articulate communication skills

Tags: Customer Success