# Customer Success Manager at Vitalize

- Company: Vitalize
- What the company does: Vitalize is the one AI platform that unifies staffing, scheduling, flow, and capacity—replacing reactivity with proactive, optimized operations. Backed by Y Combinator.
- Company website: https://vitalize.care
- Type: Startups
- Level: Senior
- Location: San Francisco HQ
- Work setup: Remote
- Pay: $175K to $220K base salary per year (USD)
- Posted: 2025-12-18
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/vitalize/51e875a7-f558-43c6-b4b9-dc71e74ec124
- Page: https://www.1752.vc/careers/jobs/vitalize-customer-success-manager/

## About the role

You'll join as CSM #2, own the full success motion for a portfolio of multi-hospital health systems (7-figure deals), and define the foundation for how our CS function operates.

## What they're looking for

- 5+ years managing enterprise accounts or complex stakeholder environments — CS, consulting, implementation, or healthcare ops
- Executive presence — you can run meetings with C-suite health system leaders, manage expectations, and have hard conversations about value delivery
- Analytical rigor — you build ROI narratives from data, use metrics as leading indicators, and create reports that drive action (not just updates)
- Multi-threading instinct — you naturally build relationships across stakeholder tiers (executive sponsor, operational leads, frontline champions) and tailor your approach to each
- Startup tolerance — you've operated in a high-growth, ambiguous environment where playbooks didn't exist and you had to build the motion
- Willingness to travel — 50% initially (customer site visits during deployments), 25% ongoing

Tags: Customer Experience