# Product Support Specialist at Vitalize

- Company: Vitalize
- What the company does: Vitalize is the one AI platform that unifies staffing, scheduling, flow, and capacity—replacing reactivity with proactive, optimized operations. Backed by Y Combinator.
- Company website: https://vitalize.care
- Type: Startups
- Level: Mid level
- Location: Remote- East Coast
- Work setup: Remote
- Pay: $112K to $160K base salary per year (USD)
- Posted: 2026-08-28
- Apply by: 2026-10-12
- Apply: https://jobs.ashbyhq.com/vitalize/7acd806d-3bef-4dae-8e27-847fe3693729
- Page: https://www.1752.vc/careers/jobs/vitalize-product-support-specialist/

## About the role

This is Vitalize’s first support role dedicated to expanding our support offerings to Eastern time. As a Product Support Specialist at Vitalize, you will play a key role in driving improvements to our support processes, product quality, and operational efficiency. This role goes beyond addressing escalated customer questions. It’s about strategically enhancing the way we scale our support operations.

## What they're looking for

- 3-7+ years in a support capacity focusing on escalated issues and/or technical troubleshooting. A track record of contributing to performance metrics like CSAT and response times
- Exceptional problem-solving skills capable of diagnosing complex technical issues, querying data, and reviewing product logs. You can drive problems to resolution efficiently and effectively
- Proven ability to influence and collaborate with cross-functional partners (i.e. Engineering, Product, and Operations) to drive long-term solutions and ensure customer feedback informs product improvements
- Experienced owning portions or entire projects, with a focus on optimizing processes, workflows, and support operations to drive performance improvements. You have strong organizational skills to manage multiple tasks in a fast-paced environment
- High level of autonomy while working in ambiguous situations

Tags: Customer Experience