# Education Program Designer (Contract) at Vitally

- Company: Vitally
- What the company does: Vitally's all-in-one Customer Success Platform (CSP) helps teams deliver the clarity, automation, and AI-driven insights needed to move faster, stay aligned, and drive customer outcomes at scale — all powered by real-time data. Backed by a16z and Techstars.
- Company website: https://www.vitally.io
- Type: Startups
- Level: Mid level
- Location: United States
- Work setup: Remote
- Pay: $65 to $85/hr (USD)
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://jobs.ashbyhq.com/vitally/ebfe04fa-920b-42ce-b005-4b68bc9dd356?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/vitally-education-program-designer-contract/

## About the role

Design learning pathways for a widening range of learners. You’ll map who needs to learn what, and in what order, by role (admin, day-to-day user, executive sponsor) and by customer stage. Then you’ll turn the Academy’s catalog into clear paths through self-paced courses, live sessions, and scenario-based assessments. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years in instructional or learning design for external customers, not internal employee training
- Experience designing customer education for a new product or a major platform change at a SaaS company, with a portfolio and outcomes to show
- Strong adult learning fundamentals: backwards design, clear objectives, and assessment design
- Learning architecture skills: role-based paths, sequencing, and certification or badging
- Hands-on building with authoring tools, video and short-form content (including editing your own videos), and an LMS tool
- A habit of measuring your work, tying learning to adoption and ticket deflection, and changing the content based on the data

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/vitally-education-program-designer-contract/