# Senior Customer Succes Manager at Viz.ai

- Company: Viz.ai
- What the company does: Viz.ai is the leading AI care coordination platform for disease detection and workflow optimization. Trusted by over 2,000 hospitals. Backed by Insight, Kleiner Perkins and GV.
- Company website: https://www.viz.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: United States - Remote
- Work setup: Remote
- Pay: $110K to $138K base salary per year (USD)
- Posted: 2026-10-05
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/Viz.ai/810828ca-6961-4b77-ad9c-53adcae1404c?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/viz-ai-senior-customer-succes-manager/

## About the role

As a Senior Customer Success Manager , you will be responsible for owning and nurturing relationships with our most strategic, high-value customers. You will work closely with customers to understand their needs, help them realize the full potential of our product, and act as their trusted advisor. Your efforts will directly impact customer retention, satisfaction, and overall business growth. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Minimum 5+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience (radiology, neuroscience, cardiology), preferably within SaaS or a technology-driven industry
- Proven track record of managing large, high-value customer accounts and driving customer success, retention, and growth
- Exceptional relationship-building skills with the ability to work closely with C-level executives, business leaders, and cross-functional teams
- Strong problem-solving abilities , with the ability to anticipate customer needs and challenges before they arise
- Expertise in customer success strategies , including onboarding, adoption, retention, and customer expansion as well as experience with upselling, cross-selling, and renewals to expand customer relationships
- Experience with customer success tools (e.g., Gainsight, Salesforce, Zendesk, or similar CRM/CSM software) and excellent communication (written and verbal) and presentation skills , the ability to articulate complex ideas simply and persuasively

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/viz-ai-senior-customer-succes-manager/