# Product Support Engineer at Vori

- Company: Vori
- What the company does: Vori is a modern grocery POS system that connects checkout, pricing, ordering, loyalty and reporting in one platform. Built for independent grocers. Backed by Greylock, Y Combinator and South Park Commons.
- Company website: https://www.vori.com
- Type: Startups
- Level: Mid level
- Location: USA
- Work setup: Remote
- Posted: 2026-02-03
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/vori/f241464d-f913-416b-b018-ed0abe22d5ed
- Page: https://www.1752.vc/careers/jobs/vori-product-support-engineer/

## About the role

Provide technical support and troubleshooting assistance to clients using our POS solutions. Diagnose software, hardware, and network issues, working towards timely resolutions.

## What they're looking for

- 3+ years of experience in technical support, product support, or software engineering, preferably within the POS or retail technology industry
- Strong understanding of POS systems, payment processing, and network configurations
- Proficiency in troubleshooting software and hardware issues, including databases and APIs
- Excellent analytical, problem-solving, and communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- Experience with ticketing systems and remote troubleshooting tools

Tags: Operations