# Tier 2 Support Engineer at Voxel

- Company: Voxel
- What the company does: Voxel is a site intelligence platform committed to helping organizations reduce safety and operational risk in industrial environments. Backed by Eclipse Ventures.
- Company website: https://voxelai.com
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $115K to $130K base salary per year (USD)
- Posted: 2026-08-31
- Apply by: 2026-10-19
- Apply: https://jobs.ashbyhq.com/voxel/88955220-d059-458f-a350-ccdacfa18bb3?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/voxel-tier-2-support-engineer/

## About the role

As a Tier 2 Support Engineer at Voxel, you will be the critical second line of defense for our enterprise customers, owning complex technical issues that require deeper investigation beyond front-line support. You'll work directly with customers, internal CS teams, and engineering to diagnose problems, drive resolution, and ensure a seamless platform experience across diverse deployment environments. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3–5 years of experience in a technical support, systems engineering, or related customer-facing technical role
- Understanding of advanced engineering systems and processes to help debug and route requests based on severity
- Solid understanding of networking fundamentals (TCP/IP, firewalls, DNS, DHCP)
- Experience troubleshooting Linux-based systems or IoT devices
- Strong written and verbal communication skills, able to explain technical issues clearly to both technical and non-technical stakeholders
- Comfortable working across multiple open issues simultaneously with a high degree of ownership and follow-through

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/voxel-tier-2-support-engineer/