# Senior Client Success Manager at VTS

- Company: VTS
- What the company does: Backed by 500 Global.
- Company website: https://www.vts.com
- Type: Startups
- Level: Senior
- Location: New York, New York, United States
- Work setup: On-site
- Posted: 2026-05-25
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/vts/jobs/4698516005
- Page: https://www.1752.vc/careers/jobs/vts-senior-client-success-manager/

## About the role

Client Success is the front line of VTS’s retention engine. As a Senior CSM, you aren't just managing accounts—you are partnering with executive leaders at the most influential commercial real estate firms on the planet to transform how their businesses operate.

## What they're looking for

- Drive Strategic Value Realization: Move far beyond simple onboarding, you will serve as a core change leader, proactively identifying workflow gaps and challenging enterprise clients when necessary to maximize their ROI
- Command Retention: Partner hand-in-hand with Sales and senior leadership to lease Executive Business Reviews (EBRs), dictate retention strategies, and identify expansion and upsell opportunities
- Collaborate Within a Coordinated Ecosystem: Seamlessly orchestrate cross-functional initiatives alongside Sales, Implementation, Marketing, and Product teams to ensure an elite, unified client experience
- Mitigate Enterprise Risk: Utilize predictive adoption data and cutting-edge tools to proactively spot "at-risk" accounts, deploying swift, cross-functional solutions to safeguard long-term retention
- You bring 3–5 years of experience in a high-stakes, revenue-generating, or client-facing enterprise SaaS role
- You possess strong fluency or highly preferred experience within the Commercial Real Estate (CRE) industry

Tags: Customer Success