# RMA Systems Engineer at Vultr

- Company: Vultr
- Company website: https://www.vultr.com
- Type: Startups
- Level: Mid level
- Location: Remote - United States
- Work setup: Remote
- Pay: $75K to $90K base salary per year (USD)
- Posted: 2026-04-30
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/vultr/6e0fea62-a9b8-4b06-a434-79968877f510
- Page: https://www.1752.vc/careers/jobs/vultr-rma-systems-engineer/

## About the role

Analyze GPU/CPU hardware failures by evaluating system logs, performance data, firmware behavior, and workload interactions to determine root cause. Perform advanced troubleshooting across hardware, firmware, and operating system layers to validate faults and identify appropriate remediation paths.

## What they're looking for

- Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations, including maintaining accurate and audit-ready case records
- Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment
- Experience in RMA workflows, hardware lifecycle management, or infrastructure support
- Hands-on experience with NVIDIA and/or AMD GPU technologies
- Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause
- Experience working with hardware vendors and managing technical escalations or support cases

Tags: Infrastructure Operations