# Strategic Customer Success Manager at Vultr

- Company: Vultr
- Company website: https://www.vultr.com
- Type: Startups
- Level: Senior
- Location: Remote - United States
- Work setup: Remote
- Pay: $120K to $160K base salary per year (USD)
- Posted: 2026-02-02
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/vultr/7e569a36-fe31-4ef1-b83c-7e2668a32360
- Page: https://www.1752.vc/careers/jobs/vultr-strategic-customer-success-manager/

## About the role

Account Ownership: Serve as the primary post-sales point of contact for a portfolio of top-tier strategic accounts across enterprise, AI/ML, and hyperscale segments. Customer Outcomes: Drive adoption, expansion, and retention by aligning customer goals to product capabilities and ensuring measurable business impact.

## What they're looking for

- 7+ years of experience in Customer Success, Account Management, or Strategic Account roles within IaaS, PaaS, Cloud, or Enterprise Infrastructure environments
- Proven success managing large, complex enterprise or strategic accounts with contractual and SLA-driven obligations
- Strong technical acumen across cloud compute, networking, and storage, familiarity with GPUs, VMs, and bare-metal infrastructure preferred
- Exceptional communication, negotiation, and executive-presence skills
- Demonstrated ability to collaborate cross-functionally with Sales, Product, Engineering, and Operations
- Data-driven mindset with experience using health scores, usage metrics, and success plans to drive outcomes

Tags: Sales