# AI Specialist at Wagmo

- Company: Wagmo
- What the company does: Wagmo provides the best pet insurance and pet wellness plans that won't break the bank. We go above and beyond what other typical Pet Insurance Companies cover. Backed by Techstars.
- Company website: https://wagmo.io
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote, East Coast Preferred
- Work setup: Remote
- Pay: $100K to $120K base salary per year (USD)
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/wagmo/4218cda2-67e0-48f6-b752-439e66894da8?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/wagmo-ai-specialist/

## About the role

You'll own the day-to-day performance and evolution of Wagmo's Support and Claims automation. You'll monitor production AI workflows, tune prompts and logic, and keep automation accurate, useful, and personal as we scale. You'll also improve the tools our team uses every day, including Zendesk routing, triggers, macros, agent assist, and related workflows. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of hands-on experience building and improving AI-powered workflows and automation, ideally in customer service or operations
- Strong understanding of prompt design, workflow logic, AI evaluation, and failure analysis, including structured testing or quality review
- Extensive experience with Zendesk AI or a comparable service platform, with comfort working with APIs and structured data. Coding experience is helpful, not required
- Strong diagnostic judgment, with the ability to trace performance issues to root causes and determine the right next action
- Ability to work effectively across technical and non-technical teams, translating operational needs into practical AI solutions
- Strong customer communication instincts and a demonstrated commitment to staying current on emerging AI tools, techniques, and applications

Tags: Customer Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/wagmo-ai-specialist/