# Customer Experience Specialist 1 at Waitwhile

- Company: Waitwhile
- What the company does: Waitwhile is a customer journey management solution with virtual waitlists, appointment scheduling, event registration, messaging, analytics, and more. Backed by CRV.
- Company website: https://waitwhile.com
- Type: Startups
- Level: Mid level
- Location: 2 Locations
- Work setup: On-site
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://allegion.wd5.myworkdayjobs.com/en-US/careers/job/Remote-Kansas/Customer-Experience-Specialist-1_JR37894?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/waitwhile-customer-experience-specialist-1/

## About the role

The Customer Experience Specialist I is responsible for improving the experience of our Allegion affiliates by providing customer service support for business requests in a professional and courteous manner. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Demonstrates basic knowledge of the product and product features for one assigned brand
- Demonstrates basic knowledge of internal processes and system tools
- Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal
- Gain proficiency in product to understand the needs and expectations of customers
- Act as customer liaison when working with cross-functional teams to resolve customer requests
- Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/waitwhile-customer-experience-specialist-1/