# Product Support Representative - Software at Waitwhile

- Company: Waitwhile
- What the company does: Waitwhile is a customer journey management solution with virtual waitlists, appointment scheduling, event registration, messaging, analytics, and more. Backed by CRV.
- Company website: https://waitwhile.com
- Type: Startups
- Level: Mid level
- Location: Remote, New Jersey
- Work setup: Remote
- Pay: $40K to $70K base salary per year (USD)
- Posted: 2026-10-02
- Apply by: 2026-11-16
- Apply: https://allegion.wd5.myworkdayjobs.com/en-US/careers/job/Remote-New-Jersey/Product-Support-Representative---Software_JR37801?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/waitwhile-product-support-representative-software/

## About the role

As a Product Support Representative, you are a crucial part of the Allegion team, responsible for employing a solutions approach to resolving and/or answering inquiries of customers through troubleshooting and a basic level of product knowledge. This position will interact with various internal customers including technical services, customer service, sales, and operations. It will also interact with various external customers including distributors, facility managers, locksmiths, IT leaders, and others as needed. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Develop working knowledge of all catalogs, manuals, instruction sheets/templates, and price books
- Provide positive customer experiences by troubleshooting technical problems. Primary support will be through phone calls, but could also support through electronic communications such as email and instant messaging
- Ability to identify the needs of the customer and explain intermediate solutions in ways the customer can understand and successfully implement
- Perform primary root-cause analysis of products returned from customers
- Address all interactions and drive them to successful resolution or escalate as required
- Perform logical troubleshooting of technical issues including coaching customers through voltage and current measurements of electronic products, as well as advice for networking requirements of Allegion products


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/waitwhile-product-support-representative-software/