# Remote Bilingual Customer Experience Representative at Waitwhile

- Company: Waitwhile
- What the company does: Waitwhile is a customer journey management solution with virtual waitlists, appointment scheduling, event registration, messaging, analytics, and more. Backed by CRV.
- Company website: https://waitwhile.com
- Type: Startups
- Level: Mid level
- Location: 10 Locations
- Work setup: On-site
- Pay: $44K to $64K base salary per year (USD)
- Posted: 2026-10-01
- Apply by: 2026-11-15
- Apply: https://allegion.wd5.myworkdayjobs.com/en-US/careers/job/Mississauga-Canada/Remote-Bilingual-Customer-Experience-Representative_JR37639?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/waitwhile-remote-bilingual-customer-experience-representative/

## About the role

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps. Escalate or seek guidance from internal resources or Subject Matter Experts (SME) as needed
- Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc
- Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution
- Build trust through complete follow-through on customer commitments
- Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components
- Level up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced Allegion products such as integrated locks


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/waitwhile-remote-bilingual-customer-experience-representative/