# Residential Support Representative 1 at Waitwhile

- Company: Waitwhile
- What the company does: Waitwhile is a customer journey management solution with virtual waitlists, appointment scheduling, event registration, messaging, analytics, and more. Backed by CRV.
- Company website: https://waitwhile.com
- Type: Startups
- Level: Mid level
- Location: 3 Locations
- Work setup: On-site
- Pay: $34K to $55K base salary per year (USD)
- Posted: 2026-10-01
- Apply by: 2026-11-15
- Apply: https://allegion.wd5.myworkdayjobs.com/en-US/careers/job/Remote-Kansas/Residential-Support-Representative-1_JR37614?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/waitwhile-residential-support-representative-1/

## About the role

As a Residential Support Representative 1, you are a crucial part of the Allegion team. You will drive consumer loyalty for the business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service, accurately addressing all customer inquiries professionally and courteously, and acting as a customer advocate to continually improve customer satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps. Escalate or seek guidance from internal resources or SME’s as needed
- Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc
- Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution
- Build trust through complete follow-through on customer commitments
- Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components
- Level up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced Allegion products such as integrated locks


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/waitwhile-residential-support-representative-1/