# Service delivery manager at Watershed

- Company: Watershed
- What the company does: Watershed is the complete solution for biological data analysis, discovery, and collaboration. Backed by Bessemer.
- Company website: https://www.watershed.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: New York City
- Work setup: On-site
- Pay: $113K to $125K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.ashbyhq.com/watershed/eab8282a-b885-4ed9-85d0-05a65c4e4547
- Page: https://www.1752.vc/careers/jobs/watershed-service-delivery-manager/

## About the role

We’re looking for a customer-focused and detail-oriented individual to be a Service Delivery Manager on our Customer Data Services team. You’ll own the delivery of our Data Ingestion service packages end‑to‑end—from scoping the customer’s data landscape to aligning timelines and managing service hours—ensuring a predictable, on‑time, on‑budget experience that accelerates customer time-to-value.

## What they're looking for

- Have 3-6 years of experience delivering client services in B2B software or consulting
- Have directly owned client relationships and are energized by solving client problems
- Are customer obsessed and operate with high ownership, you anticipate needs and remove blockers without being asked
- Are detail-oriented with strong organization skills, you keep scope, timelines, and artifacts tight and current
- Identify risks proactively and solve problems in a structured manner, you raise issues early with options and tradeoffs
- Learn quickly and operate well in ambiguity. You are motivated, systematic, and efficient. You thrive in a high-volume environment

Tags: Customer