# Support Group Lead at Wave

- Company: Wave
- What the company does: Backed by Y Combinator.
- Company website: https://wave.com
- Type: Startups
- Level: Senior
- Location: Banjul, The Gambia
- Work setup: On-site
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://www.wave.com/en/careers/job/6192751004?gh_jid=6192751004
- Page: https://www.1752.vc/careers/jobs/wave-support-group-lead/

## About the role

As Support Group lead, you will manage and lead a team of customer support representatives. You will set goals and targets for your team, monitor team performance, and ensure that the team provides excellent customer service and addresses customer issues promptly and efficiently. Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

## What they're looking for

- Fluency in English and local languages
- At least one year of experience as a customer support representative (call center, customer service)
- One year of experience as a Customer Service Manager
- Ability to work flexible hours
- Demonstrate tenacity and a willingness to go the distance to get something done: work flexible hours
- Can think strategically and lead

Tags: Support