# Support Quality & Training Lead at Wave

- Company: Wave
- What the company does: Backed by Y Combinator.
- Company website: https://wave.com
- Type: Startups
- Level: Senior
- Location: Banjul, The Gambia
- Work setup: On-site
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://www.wave.com/en/careers/job/6207477004?gh_jid=6207477004
- Page: https://www.1752.vc/careers/jobs/wave-support-quality-and-training-lead/

## About the role

Are you passionate about developing people with an obsession to offer a world-class customer experience? We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality & Training Lead to join our thrilling journey ahead. You will manage a team of Support Quality & Training Officers, focusing on the Customer Service department processes.

## What they're looking for

- Fluency in English and local languages
- A Bachelor's degree in any discipline
- 5+ years of experience in customer service or call center operations, with at least 2 years of experience in a leadership coaching position
- Strong knowledge of customer service processes
- Demonstrate tenacity and a willingness to go the distance to get something done
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination

Tags: Support