# Customer Success Manager at Wayline

- Company: Wayline (YC S25)
- What the company does: AI voice for property managers. Backed by Y Combinator.
- Company website: https://wayline.com
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco, CA, US
- Work setup: On-site
- Pay: $145K to $205K base salary per year (USD)
- Posted: 2026-02-14
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/wayline/jobs/ZIL7Cfl-customer-success-manager
- Page: https://www.1752.vc/careers/jobs/wayline-customer-success-manager/

## About the role

You'll split your time between supporting existing customers and building the infrastructure we need to scale. That means owning customer relationships end-to-end, running onboarding and implementation, and creating the playbooks and documentation that don't exist yet.

## What they're looking for

- 2–4 years in a customer success, implementation, or technical customer-facing role at prop tech companies serving single-family, multi-family, or commercial real estate customers
- Hands-on experience with business telephony systems such as Quo (formerly OpenPhone), Dialpad, Twilio, RingCentral, or similar platforms
- Experience provisioning and porting phone numbers between carriers or telephony platforms, including coordinating port requests, understanding required documentation, and troubleshooting migrations
- Comfort working with call routing, forwarding, IVRs, extensions, business hours, voicemail, and other common telephony configurations
- Hands-on experience guiding customers through onboarding, setup, and implementation
- Real fluency with AI tools: you regularly use Claude, ChatGPT, Cursor, or similar and understand how to prompt effectively

Tags: Operations