# Manager Customer Success AI (Manager/Player-Coach) at Weave

- Company: Weave
- What the company does: Weave combines LLMs and domain-specific machine learning to understand engineering work. We understand how much work was done, how good it is, and how AI contributed. Backed by Y Combinator.
- Company website: https://weaveos.com
- Type: Startups (AI role)
- Level: Senior
- Location: Weave - Headquarters (Lehi, UT)
- Work setup: On-site
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://jobs.ashbyhq.com/weave/8ccbe1aa-1ec5-482d-9d39-3d8e3bad5e12
- Page: https://www.1752.vc/careers/jobs/weave-manager-customer-success-ai-manager-player-coach/

## About the role

The Manager of Customer Success- AI, acts as the subject matter expert and operational guide for Weave’s cutting-edge AI product suite, including our flagship AI Receptionist, and TrueLark legacy product. This individual manages and mentors a dedicated team of Weave across various designations- all firmly rooted in AI success- while maintaining strategic, hands-on ownership of a select portfolio of high-value, complex accounts.

## What they're looking for

- 3+ years of experience in Customer Success, Account Management, or other consultative client-facing roles supporting Enterprise or Mid-Market customer segments
- 1+ years experience mentoring or coaching team members, leading projects, or demonstrating leadership in a SaaS environment
- AI & Workflow Configuration Expertise: Strong technical and consultative aptitude with hands-on experience configuring telephony, call routing, conversational AI, or complex scheduling workflows
- Data Literacy & ROI Storytelling: Exceptional analytical skills with the ability to interpret raw usage data, translate technical metrics (e.g., call answer rates, automated handle times) into financial ROI, and present them convincingly to senior executives
- Strategic Stakeholder Management: Experience managing and advising complex multi-location accounts, establishing trust as a consultative business partner
- Communication Excellence: Elite verbal and written communication skills and the ability to be effective in both internal and external communication

Tags: Customer Success