# Senior Customer Success Manager at Weaveworks

- Company: Weaveworks
- What the company does: Backed by Accel and GV.
- Company website: http://www.weave.works
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Pay: $135K to $175K base salary per year (USD)
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://job-boards.greenhouse.io/weave/jobs/4398563009
- Page: https://www.1752.vc/careers/jobs/weaveworks-senior-customer-success-manager/

## About the role

We are seeking a Senior Customer Success Manager, reporting to our Director of Customer Success. This is a unique and pivotal role that requires a person of expertise and intent in change management. You will leverage your deep experience with relationship building and AI implementation to enable our customers to get the most out of the Weave, our AI-driven SaaS platform for FDA document preparation.

## What they're looking for

- Process and Systems: You will establish stage-appropriate processes and systems to ensure that Customer Success is consistent, efficient, and effective
- Commercial/Product Collaborator: As the closest person to our customers you will be a vital conduit for user understanding to improve our platform and products, and for account renewal and expansion to grow the business
- Bio Conversant: You can speak the language of drug development and, crucially, drug developers will speak to you. You don’t need a PhD, but PhD’s need to find you credible
- AI Capable + Pragmatic: You know your way around an LLM (as much as anyone can right now) but you don’t get lost in the weeds
- Outstanding Educator and Communicator: Educating isn’t a chore for you, it’s a joy. You love to see people “get it” and enjoy the craft of figuring out how to help them get there
- Builder: You relish uncharted territory and yearn to build a cabin in it (figuratively speaking)

Tags: Customer Success