# Customer Experience Representative at Webull

- Company: Webull
- What the company does: Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. Backed by Lightspeed.
- Company website: https://webull.com/
- Type: Startups
- Level: Mid level
- Location: Saint Petersburg, FL
- Work setup: On-site
- Pay: $75K to $90K base salary per year (USD)
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://ats.rippling.com/webull/jobs/bd04d95a-cbb3-4457-aead-db741afc0251
- Page: https://www.1752.vc/careers/jobs/webull-customer-experience-representative/

## About the role

Webull is seeking licensed, trading-fluent professionals to join our Customer Experience (CX) team. As a Customer Experience Representative, you will support clients across inbound phone and written channels and help them grow in confidence as traders. Beyond day-to-day support, you will help scale & modernize our support systems by improving internal knowledge, identifying gaps, and shaping how we use automation to create a smarter, faster, AI-enabled experience for clients and agents.

## What they're looking for

- Explain each resolution and the trading mechanics behind it clearly
- Handle escalated and time-sensitive situations with sound judgment, balancing client outcomes against regulatory, compliance, and firm requirements
- Help train and refine the AI tools used by agents and clients
- A bachelor's degree or equivalent professional experience
- An active FINRA Series 7 license, plus an active Series 63 or Series 66 license
- At least 3 years of client-facing financial services experience, including at least 1 year at a retail brokerage, preferably a digital or fintech brokerage

Tags: Client Services