# Senior Customer Experience Manager at Well Health

- Company: Well Health
- What the company does: Manual outreach drains millions in revenue annually. AI Service Squads automate calls, intake, scheduling, and payments across every EHR. Backed by Freestyle Capital.
- Company website: https://wellapp.com
- Type: Startups
- Level: Senior
- Location: Seattle, Washington
- Work setup: On-site
- Pay: $88K to $129K base salary per year (USD)
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://jobs.lever.co/artera-2/1e307cc5-2bfb-497a-8947-67773512d694?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/well-health-senior-customer-experience-manager/

## About the role

The Senior Customer Experience Manager (Sr. CXM) is Artera's single point of accountability for a book of Specialty, Federally Qualified Health Center (FQHC) and Community Health Center (CHC) accounts. This is an end-to-end relationship role: you own the customer from pre-close introduction through implementation, go-live, ongoing engagement, renewal, and expansion. You won't execute every task — but you're accountable for every date, including the work other teams touch. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6–8 years of experience in customer success, account management, or a hybrid CS/PM role in B2B SaaS
- Demonstrated experience managing a high-volume book (50+ accounts) — not a portfolio of 10–15 large accounts
- Healthcare or healthtech experience required — vendor, health system, payer, or EHR side
- Executive presence and a track record of presenting to and influencing C-suite decision-makers
- Project management fundamentals — you've run implementations end-to-end, not just supported them
- Daily hands-on use of AI tools for drafting, prep, summarization, and follow-up management

Tags: Customer Experience Management

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/well-health-senior-customer-experience-manager/