# Marketplace Operations Manager II at Wheel

- Company: Wheel
- What the company does: Wheel provides everything companies and clinicians need to deliver virtual care. Backed by Lightspeed and CRV.
- Company website: https://wheel.com/
- Type: Startups
- Level: Senior
- Location: Remote, USA
- Work setup: Remote
- Pay: $122K to $155K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://jobs.ashbyhq.com/wheel/e3d65c83-4b53-443d-921c-643d7efa463d
- Page: https://www.1752.vc/careers/jobs/wheel-marketplace-operations-manager-ii/

## About the role

We're looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel's client programs. This is an operator's role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions.

## What they're looking for

- An operator with experience working in fast-paced, high-demand environments - someone who digs into the details to find root cause, spots broken or inefficient processes, and builds the fix rather than just flagging the problem
- Experience owning end-to-end operational performance in a marketplace, logistics, or two-sided platform environment (delivery, rideshare, staffing, workforce management) - direct accountability for SLA, throughput, or cost
- Strategic thinker who connects day-to-day program performance to the bigger picture - you can zoom out from a single roster or escalation to spot the pattern worth fixing structurally, and zoom back in to execute it
- A strong cross-functional partner and team player - you know how to work through peer teams and different personalities to drive your program's outcomes, even when you don't own every lever yourself
- Strong data fluency. You pull and interrogate your own SLA, completion, utilization, and cost-to-plan data and drive decisions from it - hands-on with SQL, Looker, and Excel - rather than waiting for someone to translate it for you
- A direct, clear communicator who authors and revises the procedures your programs run on - escalation playbooks, response plans, launch runbooks - rather than only following ones someone else wrote

Tags: Operations