# Customer Success Manager, Government and Defense at Whoop

- Company: Whoop
- What the company does: Backed by SoftBank VF and IVP.
- Company website: https://www.whoop.com/
- Type: Startups
- Level: Senior
- Location: Boston, MA
- Work setup: On-site
- Pay: $110K to $130K base salary per year (USD)
- Posted: 2026-10-27
- Apply by: 2026-12-11
- Apply: https://jobs.ashbyhq.com/whoop/6343dc77-fb15-4565-aa9e-49789e81b049?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/whoop-customer-success-manager-government-and-defense/

## About the role

Serve as the day-to-day point of contact for assigned G&D accounts, managing customers from sales handoff through onboarding, launch, adoption, and ongoing program execution. Own customer onboarding and program launch execution, including kickoff preparation, onboarding plans, program setup, participant enrollment, administrator training, launch timelines, and participant and account administration. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience managing customer programs, onboarding, implementation, customer success, account operations, or similar post-sale responsibilities
- Strong program management and organizational skills, with the ability to track multiple customer programs, milestones, dependencies, launches, and action items simultaneously
- Strong written and verbal communication skills, with the ability to provide clear customer updates, training, guidance, and next steps
- Experience developing repeatable processes, documentation, enablement materials, training materials, or other resources that improve customer experience and operational scalability
- Ability to independently manage tactical customer relationships, onboarding, program launches, routine communications, troubleshooting, and ongoing program execution
- Ability to coordinate effectively across cross-functional teams, manage follow-ups, and drive internal and external deliverables through completion

Tags: Business Development

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/whoop-customer-success-manager-government-and-defense/