# Director, Enablement- Membership Services at Whoop

- Company: Whoop
- What the company does: Backed by SoftBank VF and IVP.
- Company website: https://www.whoop.com/
- Type: Startups
- Level: Principal and up
- Location: Boston, MA
- Work setup: On-site
- Pay: $130K to $175K base salary per year (USD)
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://jobs.ashbyhq.com/whoop/a3053677-87a4-4f1b-acda-5856684a1fe6
- Page: https://www.1752.vc/careers/jobs/whoop-director-enablement-membership-services/

## About the role

Define and lead the technology and AI enablement strategy for Membership Services , establishing a roadmap that improves member servicing journeys, reduces friction, increases resolution efficiency, and enables MS teams to consistently deliver a premium service experience at scale.

## What they're looking for

- 10+ years of experience across customer experience, customer support technology, service operations, product operations, digital transformation, or related functions, including 5+ years of people leadership in a fast-paced, high-growth environment
- Proven track record of using technology, AI, automation, or digital self-service to meaningfully transform customer servicing experiences and deliver measurable improvements in customer and operational outcomes
- Strong understanding of modern customer service technology ecosystems, including CRM and case management platforms, knowledge management systems, AI-powered servicing solutions, automation, and integrations between customer support tools
- Experience translating customer and frontline servicing pain points into technology requirements, product roadmaps, workflows, and scalable solutions in partnership with Product and Engineering teams
- Demonstrated ability to use data and member insights to identify friction, prioritize investments, measure impact, and continuously improve end-to-end servicing journeys
- Exceptional cross-functional leadership and stakeholder management skills, with the ability to influence technical and non-technical teams and connect technology investments to member and business outcomes

Tags: Membership Services