# Customer Engineering Manager at Willow

- Company: Willow
- What the company does: About Willow Buildings are more complex than ever — and the teams responsible for running them are still working with fragmented tools, disconnected data, and reactive workflows. Willow is changing that. Backed by NEA.
- Company website: https://willowvoice.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Pay: $130K to $160K base salary per year (USD)
- Posted: 2026-08-18
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/willow/jobs/f1f7b220-2e63-4e52-a0aa-6eee3b94b73a
- Page: https://www.1752.vc/careers/jobs/willow-customer-engineering-manager/

## About the role

You’ll own the end-to-end delivery of customer onboarding, from kickoff to live value — leading the internal teams that connect, model, and activate each building, and serve as the customer’s trusted technical partner throughout.

## What they're looking for

- Own the end-to-end deployment lifecycle (pre-deployment, deployment, and post-deployment) against clear milestones and the Definition of Done, driving on-time, on-value delivery
- Lead and coordinate cross-functional, cross-group teams (integration, data, SMEs, Solutions Architects, Sales, and Product) across regions, managing dependencies and clean hand-offs
- Prioritize competing demands across multiple customers and workstreams, balancing speed, quality, and value
- Navigate and resolve conflicts across teams and with customers, aligning stakeholders on scope, trade-offs, and decisions
- Manage risks and escalations, and provide clear status and value reporting to customers and internal leadership
- Partner with customers to understand their needs, providing expert guidance and training on Willow’s product and the Skills library

Tags: Customer Engineering