# Technical Support Engineer at Witness AI

- Company: Witness AI
- What the company does: WitnessAI is the AI security and governance platform with network visibility, intent-based controls & runtime defense to secure every employee, model, application & agent. Backed by GV.
- Company website: https://witness.ai
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $85K to $100K base salary per year (USD)
- Posted: 2026-06-16
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/witnessai/434ec843-f75e-4cf1-9d67-8a774c8f197b
- Page: https://www.1752.vc/careers/jobs/witness-ai-technical-support-engineer/

## About the role

Lead and mentor the technical support team, providing guidance on troubleshooting and resolving complex customer issues. Serve as an escalation or direct point for high-priority and advanced technical issues involving AI security products (e.g., proxies, end points, HTTP1.1/HTTP2,DNS, firewalls, IDS/IPS, VPNs, etc.).

## What they're looking for

- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience
- 3-5 years of experience in technical support or engineering roles
- Extensive hands-on experience with network security products, including firewalls, VPNs, IDS/IPS, and endpoint security solutions (e.g.,Crowdstrike, SentinelOne, Palo Alto, Cisco, Fortinet, etc)
- Strong knowledge of various protocols (HTTP1.1,HTTP2, TCP/IP, DNS, DHCP, etc.), working with HARs, packet captures, tcpdump, etc and security best practices
- Proven experience troubleshooting and diagnosing complex network security issues in real-world customer environments
- Exceptional problem-solving skills and the ability to work under pressure in a fast-paced environment

Tags: GTM