# Sales Business Retention Representatitve at Wolters Kluwer

- Company: Wolters Kluwer
- Company website: https://www.wolterskluwer.com
- Type: Startups
- Level: Mid level
- Location: USA - Philadelphia, PA
- Work setup: On-site
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://wk.wd3.myworkdayjobs.com/en-US/External/job/USA---Philadelphia-PA/Sales-Business-Retention-Representatitve_R0059733
- Page: https://www.1752.vc/careers/jobs/wolters-kluwer-sales-business-retention-representatitve/

## About the role

As a Sales Business Retention Representative, you will deep dive into customer needs while retaining and re-engaging customers. Your growing understanding of our products and services will enhance customer satisfaction, and you will have increased authority to negotiate service terms. • Engage with existing customers to understand their needs and concerns.

## What they're looking for

- • Enhanced Communication: Improved skills in engaging with customers
- • Advanced Customer Service: Expanded abilities to provide product and service support
- • Data Analysis: Proficiency in analyzing customer interaction data
- • Conflict Resolution: Capability to resolve moderate customer conflicts
- • Strategic Thinking: Skill in developing and executing customer retention strategies
- • Team Coordination: Ability to work closely with cross-functional teams