# Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid R0057505 at Wolters Kluwer

- Company: Wolters Kluwer
- Company website: https://www.wolterskluwer.com
- Type: Startups (AI role)
- Level: Senior
- Location: USA - Coppell, TX
- Work setup: On-site
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://wk.wd3.myworkdayjobs.com/en-US/External/job/USA---Coppell-TX/Senior-CX-UX-Researcher--AI-First-Innovation-for-Tax---Accounting----Hybrid--R0057505_R0057505-1
- Page: https://www.1752.vc/careers/jobs/wolters-kluwer-senior-cx-ux-researcher-ai-first-innovation-for-tax-and-accountin/

## About the role

Summary - We are seeking an experienced and strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research • DXG | UX/CX COE and serve as a thought leader, driving advanced research initiatives and playing a key role in defining the future of tax and accounting workflows by transforming user insights into impactful, actionable recommendations.

## What they're looking for

- Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training. Master’s degree preferred
- 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution
- Advanced Research Planning: Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy
- Data Analysis: Advanced skills in analyzing qualitative and quantitative user data
- Report Writing: Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives
- Presentation Skills: Expertise in presenting research findings to diverse audiences from cross-functional teams