# AI Product Support Lead at Wonderschool

- Company: Wonderschool
- What the company does: Wonderschool is a leading provider of comprehensive childcare solutions. Wonderschool helps educators, families, and state leaders increase the health of the childcare landscape. Backed by a16z and 500 Global.
- Company website: https://www.wonderschool.com
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-06-07
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/wonderschool/jobs/7765690003
- Page: https://www.1752.vc/careers/jobs/wonderschool-ai-product-support-lead/

## About the role

You are the AI Product Support Lead. You will build autonomous systems that get back to users quickly and solve their problems. To do this, you will get into the weeds and display extreme ownership. You will be doing support. You will be in Zendesk. You will pick up the phone. You will also build the workflows, deploy the AI, and partner with engineering and product to eliminate the root causes of tickets before they happen.

## What they're looking for

- Handle tickets and phone support directly in Zendesk across all Wonderschool products
- Own aggressive SLAs and hold the line on them
- Monitor needs surfaced by our OpenClaw and Hermes AI agents and make sure nothing falls through
- Own CSAT and NPS as personal scorecards
- Build and operate AI-powered support workflows using Lorikeet, OpenClaw, and Hermes
- Automate what should be automated, make the human interactions better because of it

Tags: Product