# Customer & Marketplace Operations Leader at Wonderschool

- Company: Wonderschool
- What the company does: Wonderschool is a leading provider of comprehensive childcare solutions. Wonderschool helps educators, families, and state leaders increase the health of the childcare landscape. Backed by a16z and 500 Global.
- Company website: https://www.wonderschool.com
- Type: Startups
- Level: Mid level
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://job-boards.greenhouse.io/wonderschool/jobs/7984023003
- Page: https://www.1752.vc/careers/jobs/wonderschool-customer-and-marketplace-operations-leader/

## About the role

Customer operations at Wonderschool is about much more than answering questions. It is how we help families find care, help providers grow, retain customers, and create revenue.

## What they're looking for

- Someone people can trust with important, ambiguous work
- You take responsibility and follow through without constant direction
- You have owned a customer-facing operation or program end to end and can point to a metric you were accountable for moving: retention, resolution, conversion, or revenue
- You learn new customers, businesses, systems, and metrics quickly
- You are willing to answer calls and work directly with customers
- You stay calm and make good decisions in complicated situations

Tags: Customer Success