# Head of Implementation & Customer Success at Wonderschool

- Company: Wonderschool
- What the company does: Wonderschool is a leading provider of comprehensive childcare solutions. Wonderschool helps educators, families, and state leaders increase the health of the childcare landscape. Backed by a16z and 500 Global.
- Company website: https://www.wonderschool.com
- Type: Startups
- Level: Principal and up
- Location: San Francisco
- Work setup: On-site
- Pay: $180K to $220K base salary per year (USD)
- Posted: 2026-03-09
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/wonderschool/jobs/7658643003
- Page: https://www.1752.vc/careers/jobs/wonderschool-head-of-implementation-and-customer-success/

## About the role

This role owns the full post-sale lifecycle for Wonderschool’s government and enterprise customers - from implementation through long-term retention and expansion. The Head of Implementation & Customer Success is responsible for ensuring complex deployments are executed successfully, customers achieve measurable outcomes, and the business captures durable, recurring revenue.

## What they're looking for

- 8–12+ years of experience in B2B SaaS post-sales roles (implementation, professional services, or customer success)
- Proven experience leading complex enterprise or government implementations with multiple stakeholders
- Experience building and scaling implementation or customer success teams in high-growth environments
- Strong program management and operational leadership capabilities
- Experience managing long implementation cycles with contractual deliverables and deadlines
- Excellent communication skills, including experience engaging executive stakeholders

Tags: Customer Success